Smart simplicity

If you’ve missed the great Yves Morieux giving his TED talk about fighting complicatedness and creating incentives for cooperation I strongly recommend you to invest 12 minutes of your time and watch the video. It’s really inspiring and mind-boggling. Smart simplicity is about shifting power from rules, policies and metrics to real people. Empowering people to…

Capabilities – what are they good for?

As I have understood it, a capability is basically the ability to perform something and requiring a specific skill set to do so. The focus is on what someone or something does in order to fullfil its intended purpose. A capability doesn’t directly address how it’s done, when it’s done, where it’s done, by whom it’s…

Digital transformation in the insurance industry

Digital transformation is basically about shifting power to the customer, facilitating a personalized customer experience and enabling distribution of products and services to anywhere, at anytime. Let me give you insurers out there some advice when it comes to transforming into a customer driven enterprise. First of all, realize that despite the use of the…